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cct355 notes

e-business technologies not: 1)about ecommerce solution 2) the design of online advertising or marketing strategies.

People, Process, technology and context intersect

People- technology inclined v/s non technology - turnover rate -

Process- way things are done for example a computer program that would leave 3 people out of their jobs but would benefit the company

Technology- outdated versions

context- ethical problems.

case study:

initial vison v/s vision now

Lecture 2

IT leads to return on investment being stagnant or even negative..why?-->> productivity paradox-->> People dont know how to use the system ( information system), maintenance course for the system, main reason was computer required a new model of business process. system did not match the business process.

e.g of automation--> taxes online no need of accountants,

tacit and explicit

tacit is informal, cultural

explicit is formal, storable

case assignment

people involved in using the technology..middle managers..

what questions to ask-->> major breakthroughs and how they came to be? technology and its engagement? start up how it happened etc?? where do you see technology going in 10 years? how do you think the information system implemented helps bring about more efficiency??

design implementation of information systems

CRM,enterprise resource management,

back-end content...business process...

Oct 25th lecture

After winning the game, document on what could have been done in a better time, what affected the company etc

Nov 1st lecture questions for owners do you have business processes that are not working

where is your revenue going

ubc online